Knowledge Base

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Frequently Asked Questions

What are your hours of operation?
I placed an order quite some time ago and haven’t received it. What’s the status of the order?
I tried to use my card but it didn’t work. Why did this happen?
What methods of payment do you accept?
How do I receive the cards I purchased?
How long does it take for Physical cards orders to arrive by mail?
What are the shipping costs?
I am sending the card I purchased as a gift and would like to ship it to a different address than my billing address. Can I do that?
What is CardCash's return policy?
How do I sell gift cards to CardCash.com?
Do I need to send in my gift cards or is entering codes enough?
How long will it take to get my payment?
Do you accept gift cards that expire?
How do I proceed with trading gift cards to CardCash?
What makes gift cards great?
What is the difference between a gift card and merchandise or store credit?
Can gift cards be used for online orders?
Can gift cards and merchandise credits be combined with other rebates, coupons and in-store specials?
Do gift cards expire?
What are your hours of operation?

CardCash operates during normal business hours eastern standard time Monday to Friday.
Orders that need manual review will generally not be processed outside of business hours. If you have an urgent matter outside of business hours please send an email to [email protected] and write in the subject line 'urgent'. We will attempt to have a member of our staff respond to you as soon as possible.

Buying Gift Cards:

I placed an order quite some time ago and haven’t received it. What’s the status of the order?

Orders are typically shipped via USPS within 24-48 hours of their being placed. You should receive a confirmation email once your order ships.
If this is an e-Gift Card purchase the gift card is typically sent within 24 hours of purchase unless it is flagged for review. If it’s past this time frame and you have yet to receive your e-Gift Card please make sure to check your spam folder. If you have not received the ecard please contact our customer support team at [email protected].
You can always check the status of your order in your Account Dashboard.

I tried to use my card but it didn’t work. Why did this happen?

It is important to understand that a secondary market such as CardCash.com comes with inherent risks. For this reason we strongly recommend that you use your gift cards within our 45 day guarantee period. All of our cards are fully backed by our 45-day guarantee. We apologize for this issue and we will help you resolve it.

If you have an issue with a card please notify us in the order details page on your Account Dashboard by selecting the order in question and clicking on "Need assistance with this order?". Or, send an email to [email protected] and we will do our best to resolve the matter as soon as possible. For reference purposes be sure to include your order number.

What methods of payment do you accept?

We offer three methods of payment for standard gift card purchases. Credit Card, Bitcoin and PayPal. For purchases over $1,000 we offer ACH checking as an additional form of payment.

Shipping:

How do I receive the cards I purchased?

We offer two methods of delivery, digital delivery for our e-gift cards or USPS mail delivery for our physical gift cards. Digital gift cards are emailed to the account we have on file within 24 hours.
Physical cards are sent via USPS First Class Mail, and USPS Priority Mail. If you wish to receive your cards in an expeditious manner contact us for more information. Additional charges will apply.

How long does it take for Physical cards orders to arrive by mail?

All orders are generally processed and shipped within 24-48 business hours. The actual delivery time varies upon your location. All cards are shipped from New Jersey and can take 2-5 business days on average to arrive at your location.

What are the shipping costs?

Shipping from CardCash.com is Free!

I am sending the card I purchased as a gift and would like to ship it to an address other than my billing address. Can I do that?

Orders paid with PayPal can only be shipped to the address you specify in your Paypal account. For other payment methods be sure to specify the address you would like your order delivered to. CardCash cannot change the delivery email or address once an order is placed.

What is CardCash's return policy?

All sales are final. CardCash's Guarantee ensures that your gift card is a valid gift card, and that its actual value equals the value you purchased. If you have any issues with your order, you can notify us by using the options in your account dashboard or email us at [email protected].

Selling Gift Cards:

How do I sell gift cards to CardCash.com?

The process is a simple one. Just go to CardCash.com select "Sell Gift Cards" and follow the prompts.

Do I need to send in my gift cards or is entering codes enough?

We accept ecodes for a number of merchants. Once you select the merchant you would like to sell the system will show if there is an "Enter Online" option for your cards.
The pricing and payout options may be different depending on your submission method.

How long will it take to get my payment?

Once we receive your order we do a balance and fraud check on your cards and then issue payment. For cards sold through the "Mail Cards" option the time it takes for the card to get to us will obviously effect the payment time.
Once we receive the card(s) the payment is typically issued within 24-48 hours. For new members there may be some additional information we need before the sale can be completed.

Do you accept gift cards that expire?

Unfortunately we don’t accept gift cards with any restrictions. One very common restriction is an expiration date. Others may be a gift card only valid at some of the merchant’s locations or a promotional gift card only valid on some products.

Trading Gift Cards

How do I proceed with trading gift cards to CardCash?

Once you click on the SELL option and enter your card information you will be presented with a number of offers. You can choose to be paid through the "Trade & get paid more" option and receive a gift card valid at one of our payout partners.

General Gift Card Information:

What makes gift cards great?

Gift Cards make giving presents easy! No more wasting endless time figuring out that perfect gift, now you can show your appreciation or love while allowing the recipient to get what they really need or want!

Recently, gift cards have become more than just gifts. It's the new way to reduce the rising cost of living. Buying gift cards at a discount is almost like buying cash at a discount. CardCash members are realizing that it's now more than just about giving - it's about saving. Members who purchase gift cards from CardCash and then use them as their method of payment at their favorite merchants significantly reducing their daily living expenses and saving significantly on big purchases.

What is the difference between a gift card and merchandise or store credit?

Merchandise and store credits are issued by merchants when an item is returned to their store without a receipt. Most merchants treat merchandise credits in the same manner as regular gift cards and only issue a different type of card for accounting purposes. Merchandise credits that can be treated in the same manner as a gift card are not specifically pointed out as a merchandise credit. If a merchant imposes restrictions on merchandise credits (e.g. only in store use, expiration dates, etc.) they will be listed as accordingly and will have a notification. Depending on the merchants terms and conditions CardCash may even have a separate listing for Gift Cards and Merchandise Credits.

Can gift cards be used for online orders?

Most merchants allow gift cards to be used for online purchases. However merchants are known to change their policies from time to time. At CardCash we attempt to keep our merchants information up to date. However CardCash is not responsible for changes in merchant policies. Please contact the particular merchant for more details and for their terms and conditions.

Can gift cards and merchandise credits be combined with other rebates, coupons and in-store specials?

Most merchants treat Gift Cards as cash and allow for them to be used with Coupons, rebates and in-store specials. When it comes time to pay just swipe your gift card instead of your credit card or cash payment. However CardCash is not responsible for changes in merchant policies. Please contact the particular merchant for more details and for their terms and conditions

Do gift cards expire?

Most gift cards never expire. Due to governmental intervention most merchants removed any expiration date from their gift cards.